Sales Policy for Luxe Gem Treasures

Effective Date: 

At Luxe Gem Treasures, we aim to provide a seamless and transparent shopping experience. This Sales Policy outlines the terms and conditions governing the sale of products through our website luxegemtreasures.com. By placing an order with us, you agree to the following terms.

1. General Terms

By making a purchase from Luxe Gem Treasures, you agree to the following:

  • Eligibility: You must be at least 18 years old or have permission from a legal guardian to make a purchase on our website.
  • Order Acceptance: All orders are subject to acceptance and product availability. We reserve the right to limit quantities, refuse or cancel orders at our discretion, including those suspected of fraud or that violate our terms. If your order is canceled, you will be notified and issued a full refund.

2. Pricing and Payment

  • Pricing: All prices are listed in USD and do not include applicable taxes or shipping fees. These additional charges will be calculated and displayed at checkout.
  • Payment Methods: We accept major credit cards (Visa, MasterCard, American Express) and other payment methods available at checkout.
  • Payment Authorization: By submitting your payment information, you authorize us to charge the total amount, including applicable taxes and shipping fees, to your selected payment method.
  • Pricing Errors: In the event of a pricing error, we reserve the right to cancel or modify your order. You will be notified and given the option to proceed with the corrected price or receive a full refund.

3. Order Processing

  • Order Confirmation: After placing your order, you will receive a confirmation email with details of your purchase.
  • Processing Time: Orders are typically processed and shipped within 2-5 business days after payment is received. Processing times may vary during peak periods or due to product availability.
  • Pre-Orders: For pre-order items, shipping dates will be noted on the product page. Orders containing both pre-order and in-stock items will be shipped together once all items are available.

4. Shipping and Delivery

  • Shipping Costs: Shipping fees are calculated at checkout based on your location and the shipping method selected.
  • Delivery Timeframes: Estimated delivery times are provided during checkout and may vary based on your location and the selected shipping method. Please note that delivery times are estimates and not guaranteed.
  • Shipping Restrictions: We currently ship within the United States. For international orders, please contact us at info@luxegemtreasures.com for further assistance.
  • Lost or Damaged Packages: If your package is lost or damaged during shipping, please contact us so we can assist in resolving the issue.

5. Taxes and Duties

  • Sales Tax: Sales tax is calculated based on your shipping address and applicable tax laws. The total tax amount will be displayed at checkout.
  • International Duties and Taxes: For international orders (if applicable), additional duties, customs fees, and taxes may be imposed by your country’s customs office. These fees are not included in the product price or shipping cost and are the responsibility of the customer.

6. Returns and Refunds

For detailed information on returns, exchanges, and refunds, please refer to our Refund and Returns Policy.

7. Order Cancellations

  • Before Shipment: You may cancel your order if it has not yet been shipped. Please contact us immediately at 404-360-3184 or email info@luxegemtreasures.com to request cancellation. If the order has already been shipped, you will need to follow the return process to receive a refund.

8. Product Descriptions

We make every effort to provide accurate descriptions and images of our products. However, we cannot guarantee that the colors, sizes, or details displayed on your screen will exactly match the actual product due to variations in display settings.

9. Limitation of Liability

To the fullest extent permitted by law, Luxe Gem Treasures will not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from the use or inability to use our products, including but not limited to shipping delays, incorrect pricing, or external factors beyond our control.

10. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. It is your responsibility to review this policy periodically.

11. Contact Information

If you have any questions or concerns about this Sales Policy, please contact us at:

Luxe Gem Treasures
Street: 1657 Heliport Loop,Louisville,Indiana,United States
Phone number: 812-725-6910
Email: info@luxegemtreasures.com
Website: luxegemtreasures.com