Sales Policy for Luxe Gem Treasures

Effective Date: February 11, 2025

At Luxe Gem Treasures, we are committed to providing high-quality jewelry and gemstones to our customers, ensuring a seamless and secure shopping experience. Below is our Sales Policy that outlines important information regarding order acceptance, pricing, payments, shipping, and more.

1. Order Acceptance

All orders placed through luxegemtreasures.com are subject to acceptance by Luxe Gem Treasures. We reserve the right to cancel or refuse any order at any time for various reasons, including but not limited to:

  • The item is out of stock or unavailable.
  • The payment information provided is inaccurate or unverifiable.
  • We suspect fraudulent activity or unauthorized use of your payment method.
  • There is an error in the product description, pricing, or availability on the website.

Once your order has been processed and shipped, it will be considered accepted.

2. Pricing and Availability

Prices displayed on our website are in USD (United States Dollar) and are subject to change without notice. We make every effort to ensure that prices, product descriptions, and availability are accurate at the time of listing. However, we reserve the right to correct any pricing errors or inaccuracies on the website. If a price discrepancy occurs after your order has been placed, we will notify you and provide you with the option to accept the updated price or cancel your order.

  • Sales Tax: Sales tax will be applied to orders based on the applicable rates in the state or local area of the delivery address. This tax will be calculated during the checkout process.
  • Promotions and Discounts: We may offer discounts, special offers, or promotions from time to time. These discounts are subject to terms and conditions and may not apply to all products or be combined with other offers.

3. Payment Methods

We accept a variety of payment methods for your convenience, including:

  • Credit and Debit Cards: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: Secure online payment method that allows you to pay via PayPal balance, credit, or debit cards linked to your PayPal account.
  • Other Payment Methods: We may accept additional payment options depending on your location and the payment methods available during checkout.

All payments are processed securely through a third-party payment gateway.

4. Order Confirmation

After you place an order, you will receive an order confirmation email detailing your purchase. This email will include:

  • Order number
  • Product(s) purchased
  • Total cost (including tax and shipping)
  • Shipping address and delivery method

If there are any issues with your order, we will contact you via email or phone to resolve the issue.

5. Shipping and Delivery

Once your order has been processed, we will ship it to the address provided during checkout. Shipping costs are calculated based on the destination, weight, and size of your order. Shipping options available at checkout include:

  • Standard Shipping: Delivery typically within 5-7 business days (domestic).
  • Expedited Shipping: Delivery typically within 2-3 business days (additional fees apply).
  • International Shipping: Available to select countries. Delivery times vary based on the destination and customs processing.

You will receive a tracking number once your order has been shipped, which can be used to track the status of your package.

6. Order Changes or Cancellations

Once an order has been placed, we begin processing it immediately to ensure quick shipping. If you need to make changes or cancel your order, please contact us as soon as possible at info@luxegemtreasures.com. We can only modify or cancel orders before they have been shipped.

7. Returns and Refunds

If you are not satisfied with your purchase, you may return eligible items within 30 calendar days from the date of delivery. For more information, please refer to our Refund and Returns Policy.

8. Warranty and Product Information

All items sold through Luxe Gem Treasures are covered by the manufacturer’s warranty, where applicable. If your product has a defect or issue, please refer to the warranty documentation or contact us for assistance.

We strive to provide accurate product descriptions, including detailed specifications and images. However, colors and sizes may vary slightly due to monitor settings or manufacturing differences.

9. Customer Support

If you have any questions or concerns about your order or any part of our sales process, please feel free to contact our customer service team:

10. Changes to This Sales Policy

We may update this Sales Policy from time to time. Any changes will be reflected on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed of any updates.