Refund and Returns Policy for Luxe Gem Treasures
Effective Date:
At Luxe Gem Treasures, we want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help. Please review our refund and returns policy below.
1. Eligibility for Returns
- Time Frame: You have 30 days from the date of delivery to request a return or exchange.
- Condition: Items must be returned in their original condition, unworn, and in the original packaging with all tags and labels attached. Any items showing signs of wear, damage, or alteration may not be eligible for a refund.
- Non-Returnable Items: Personalized or customized earrings, gift cards, and items marked as final sale are non-returnable.
2. Return Process
To initiate a return, follow these steps:
- Contact Us: Email us at info@luxegemtreasures.com or call 404-360-3184 within 30 days of receiving your order. Provide your order number and reason for the return.
- Return Approval: Once your return is approved, we will provide instructions and the return shipping address.
- Ship the Item: Pack the item securely in its original packaging and ship it back to us. You are responsible for the return shipping costs unless the return is due to a defect or incorrect item. We recommend using a trackable shipping method to ensure safe delivery.
3. Refund Process
Once we receive and inspect your returned item, we will:
- Issue a refund to your original payment method within 5-7 business days.
- Notify you via email once your refund has been processed.
Please note:
- Shipping costs are non-refundable unless the return is due to a defect or an error on our part.
- If the returned item is not in its original condition, a deduction may be made from the refund to cover the loss in value.
4. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us at info@luxegemtreasures.com or call 404-360-3184 within 7 days of receiving your order. We will arrange for a replacement or refund, and return shipping costs will be covered if the product is defective or incorrect.
6. Order Cancellations
- Before Shipment: If you need to cancel your order and it has not yet been shipped, please contact us immediately at 404-360-3184 or email info@luxegemtreasures.com to request a cancellation. If the order has already been shipped, you will need to follow the return process for a refund.
7. Contact Us
If you have any questions or concerns regarding this Refund and Returns Policy, please contact us at:
Luxe Gem Treasures
Street: 1657 Heliport Loop,Louisville,Indiana,United States
Phone number: 812-725-6910
Email: info@luxegemtreasures.com
Website: luxegemtreasures.com
