Shipping Policy for Luxe Gem Treasures

Effective Date: February 11, 2025

At Luxe Gem Treasures, we strive to ensure your orders are processed and delivered as quickly and efficiently as possible. Please read the following shipping policy to understand how we handle shipping and delivery of your purchases.

1. Shipping Methods and Rates

We offer a variety of shipping options to ensure that your order is delivered in the most convenient and timely manner possible. Shipping rates are calculated based on the weight of the items, your location, and the shipping method selected.

  • Standard Shipping: Delivery typically within 5-7 business days for domestic orders (U.S.).
  • Expedited Shipping: Delivery within 2-3 business days for domestic orders (additional fees apply).
  • International Shipping: Available to select countries. Delivery times vary depending on the destination, customs processing, and local postal services. Please allow 7-21 business days for international deliveries.

Shipping costs are calculated during checkout and are based on the weight of your order, delivery destination, and the shipping method selected.

2. Order Processing Time

  • All orders are processed within 1-2 business days after receipt of your order.
  • Orders are not processed or shipped on weekends or holidays.
  • If there is a delay in processing your order due to product availability or other unforeseen circumstances, we will notify you via email.

3. Shipping Destinations

  • We offer shipping to locations within the United States and internationally. Certain restrictions may apply, and not all international destinations are eligible for delivery. If we cannot ship to your location, we will notify you during the checkout process.

4. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email to help you monitor the status of your package. You can track your shipment directly through the carrier’s website using the provided tracking link.

5. Shipping Address

  • It is your responsibility to provide the correct shipping address when placing an order. We are not responsible for delays or non-delivery caused by incorrect address information.
  • If you notice an error in your shipping address, please contact us as soon as possible at info@luxegemtreasures.com or call 812-725-6910 to update the information before the order is shipped.

6. Shipping Delays

While we strive to ensure timely delivery, certain factors such as severe weather, customs processing (for international orders), or carrier delays may cause unforeseen shipping delays. Luxe Gem Treasures is not responsible for delays caused by circumstances beyond our control. However, if your shipment is delayed, we will do our best to provide you with updated information.

7. Lost or Damaged Packages

If your order is lost, damaged, or you receive the wrong items, please contact us immediately. We will investigate the issue and offer a resolution, which may include a replacement or refund.

For damaged or defective items, please retain the original packaging as it may be required for the claim process.

8. Customs, Duties, and Taxes (for International Orders)

For international orders, customs duties, taxes, or fees may apply upon arrival in your country. These charges are the responsibility of the customer. Luxe Gem Treasures is not responsible for any customs delays, taxes, or duties imposed by the destination country. Please contact your local customs office for further information on import duties and taxes applicable in your region.

9. Changes to Shipping Policy

We reserve the right to modify or update this Shipping Policy at any time. Any changes will be reflected on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about our shipping practices.

10. Contact Us

If you have any questions or concerns regarding shipping, please reach out to us at: